Privacy Policy

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings defined under the following conditions, whether in singular or plural form.

Definitions

• Account: A unique account created for you to access our website or parts of it.
• Affiliate: An entity that controls, is controlled by, or is under common control with a party.
• Company: Medserv Africa Ltd, located at Kogo Star Plaza, 1st Floor, Off Mai Mahiu Road, Opp T-Mall ("we," "us," or "our").
• Device: Any device that can access the website (e.g., computer, cellphone, tablet).
• Personal Data: Information that relates to an identified or identifiable individual.
• Usage Data: Data collected automatically by the website infrastructure (e.g., visit duration).
• Website: Medserv Africa, accessible from https://medservafrica.com.
• You: The individual or legal entity using our website.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data:

• Name, email address, phone number, and other contact details.
• Medical and health information, when necessary to provide services.
• Payment information for purchases.
• Demographic and preference data, when provided voluntarily.

Usage Data:

• Device IP address
• Browser type and version
• Pages visited, visit time and duration
• Unique device identifiers and diagnostic data
• Mobile device type, OS, and browser (if accessed via mobile)

Use of Your Personal Data

• Provide and maintain the website
• Manage user accounts and access
• Fulfill product or service contracts
• Send communications (email, SMS, etc.)
• Send promotional content (opt-out available)
• Respond to user inquiries or requests
• Analyze data, evaluate performance, and improve services

Retention of Your Personal Data

We retain personal data only as long as necessary for the purposes outlined in this policy, including legal compliance and dispute resolution. Usage Data may be retained for shorter periods unless required for legal or security purposes.

Transfer of Your Personal Data

Your data may be transferred to and processed in jurisdictions with different data protection laws. By submitting your data, you consent to such transfers. We take appropriate measures to ensure secure and lawful processing.

Deleting Your Personal Data

You may:

• Update or delete your personal information via your account settings
• Contact us directly to request access, correction, or deletion

Note: Some information may be retained for legal or legitimate reasons.

Kenya Data Protection Act 2019

We act as a Data Controller. Legal bases for processing personal data include:

• Performance of a contract
• Your consent
• Legitimate business interests
• Compliance with legal obligations

Your Rights

• Access: Request access to your personal data
• Rectification: Request corrections
• Erasure: Request deletion (subject to legal conditions)
• Restriction: Request limits on processing under certain circumstances

To exercise these rights, please contact us using the details below.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before interacting.

Social Media Features

Our site may include features like Facebook and Twitter buttons. These may collect your IP address and use cookies. Your interactions are governed by the privacy policies of those platforms.

Email Marketing

You may voluntarily subscribe to our newsletter. We protect your email in accordance with the CAN-SPAM Act. You may unsubscribe anytime, though important transactional messages will still be sent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here, and significant changes will be communicated via email or website notices. Please review the policy periodically.

Acceptance of This Policy

By using our website and submitting information, you agree to this Privacy Policy. If you do not agree, please do not use our services.

Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: [email protected]