SHIPPING POLICY (Last updated: December 20th, 2024)
1. Tracking Orders: Order Confirmation: Customers receive an order confirmation via email upon successful placement. Tracking Information: A tracking number is provided once the order is dispatched, enabling customers to monitor the status of their shipment.
2. Delivery Issues: Damaged Goods: In the event of damaged goods upon receipt, customers are advised to contact our customer service immediately for resolution. Undeliverable Packages: We will attempt to contact customers for alternate delivery arrangements if the initial delivery attempt fails.
3. Customer Support: Contact Information: For any inquiries regarding shipping or to report issues, please contact our customer support team at [email protected].
4. Returns and Refunds: Returns Policy: Details regarding our returns policy can be found on our website. Refunds are processed promptly upon receipt and inspection of returned items, adhering to our returns policy guidelines.
5. Compliance: All shipments are in full compliance with international regulations and GDP guidelines.
6. Cold Chain Management: For temperature-sensitive products, we utilize validated packaging solutions with real-time temperature monitoring. All carriers are certified for GDP compliance.
7. Licenses and Permits: Each shipment will be accompanied by the necessary documentation, including import/export licenses.
8. Customs Documentation: Detailed commercial invoices, packing lists, and product certificates will be submitted to customs in advance to avoid delays.
9. Security: All high-value products are shipped using tamper-evident packaging, with secure transportation and tracking provided.
This shipping policy is designed to ensure clarity and transparency for our customers regarding order processing, delivery timelines, shipping costs, and procedures for handling delivery-related issues. For further assistance, please do not hesitate to contact our customer service team.
This policy reflects MEDSERV AFRICA LTD's commitment to providing efficient and reliable shipping services to our valued customers across Kenya.
